Mediation & Conflict Management
When workplace relationships deteriorate or break down there are many repercussions for the individuals involved and those they work with. Conflict can be a big drain on a manager’s time and stress levels. A skilled mediator can empower staff members towards more constructive approaches to conflict. Mediation is a cost effective, empowering intervention for workplace disputes.
Kathy Tetu is a highly qualified mediator who has been conducting interventions with people experiencing workplace conflict for more than 6 years. She has 20 years experience in training in areas related to workplace communication and conflict .
A key aspect of Kathy’s mediation approach is the initial assessment and engagement of people who are involved in dispute. Encouraging openness and honesty in people is the first step in unravelling the threads of conflict. Working with people individually helps them to identify their key needs and concerns and develop positive approaches to workable and mutually agreeable outcomes.
“The facilitation acted as a circuit breaker to a number of difficult employee relations situations and provided a forum for both sides to have their say in a non-threatening environment.’
Mediation can be an effective dispute resolution tool: it allows people in conflict to play an active role in solving their problem.
As a mediator, Kathy assists people to:
- Clarify their needs in the situation
- Express their concerns honestly
- Understand the range of perspectives of the issue
- Develop solutions that are realistic and achievable for them and others
- Reach an agreement that will satisfy as many of their needs as possible
- Communicate in a constructive manner
Kathy Tetu can help you with workplace conflict management for:
- Employee/employer misunderstandings or disagreements
- Interpersonal disputes between employees
- Employer/client disputes
- Compensation insurance return to work agreements
‘Fractured or dysfunctional relationships such as the one I experienced can only be dealt with by external, objective intervention.‘
