Balance

Management is a busy and demanding role. The time to listen to staff concerns can just get filled up. What is the impact of this for your staff? Making time for listening may pay management dividends. Listening should be a…

People stuck in workplace conflict often stop talking to each other. The small talk we do with each other is the lubricant for friendly and comfortable relationships. When we no longer can offer a greeting or just ask how the…

Is the whole team in meltdown? Grievances and counter grievances lodged? The finger pointed at one person? It isn’t unusual that, as a consultant, I get a call for help in such a situation. When I speak to all the…

Conflict causes stress. Can we manage conflict better? We might follow with interest the conflicts in the media,  but when things get awkward with someone we find difficult, it certainly isn’t interesting, its stressful. Whatever and whoever you feel is…

Wish we could sometimes just ignore that difficult person but relationship problems aren’t that easy.  As humans our brains function more effectively when we are positively connected. Check out the podcast of interview with Dr Amy Banks whose work reinforces…

    Coaching can help us get unstuck! The referring manager is clear about the changes they want in their staff member. As the coach I know that change motivation has to come from the client. Before change, we need…

“Peace is not the absence of conflict but the presence of creative alternatives for responding to conflict …” ― Dorothy Thompson Ideally, our family is a reliable place of safety and acceptance. However, all families have their ups and downs….

Do you get frustrated by those conversations that are like a competition?- no real communication.  Each participant  just trying to score points and ‘win’ the conversation? Try introducing a ‘dialogue’ approach.   Dialogue is  ‘a communication tool that allows people to…

Great tips from Louise Mahler about making sure our body language, especially our hands, reinforce what is coming out of our mouth. Have you ever had the great opportunity to see yourself in your business role on video? When Ive…

This wonderful book from Liv Larsson paints mediation as a way to help people connect – to recognise and acknowledge each other’s needs. Larsson, an international mediator/trainer uses Non Violent Communication skills and strategies, from Marshal Rosenberg as the basis…