Balance

Archive for the ‘Communication skills’ Category

Management is a busy and demanding role. The time to listen to staff concerns can just get filled up. What is the impact of this for your staff? Making time for listening may pay management dividends. Listening should be a…

People stuck in workplace conflict often stop talking to each other. The small talk we do with each other is the lubricant for friendly and comfortable relationships. When we no longer can offer a greeting or just ask how the…

Conflict causes stress. Can we manage conflict better? We might follow with interest the conflicts in the media,  but when things get awkward with someone we find difficult, it certainly isn’t interesting, its stressful. Whatever and whoever you feel is…

Wish we could sometimes just ignore that difficult person but relationship problems aren’t that easy.  As humans our brains function more effectively when we are positively connected. Check out the podcast of interview with Dr Amy Banks whose work reinforces…

“Peace is not the absence of conflict but the presence of creative alternatives for responding to conflict …” ― Dorothy Thompson Ideally, our family is a reliable place of safety and acceptance. However, all families have their ups and downs….

Mediation or facilitation is the best way to deal with what i call conflict ‘residue’ that creates discomfort in a team. Another important factor is that the mediation or facilitation happens as soon as possible.  I recently facilitated a discussion…

Ive now achieved my accreditation through Conflict Coaching International – looking forward to more coaching and have had great feedback from clients since i began using the model last year.         The coaching was invaluable. While I…

You are so furious! First, he called you last minute to tell you he couldn’t do the kids’ soccer run. Then he turns up late to pick them up for the weekend even though you specifically told him you had…

It’s hard to listen to someone when we don’t agree with them. Our natural inclination is to come straight back with our own point of view, and try our hardest to get our message across. Doing this very rarely gives…

Listening is an essential communication skill that unfortunately many of us are not very good at. Listening is very important because it makes others feel that we are interested in them, which is a sign of respect. Our natural inclination…